Customer Service determines success - in the insurance industry. It depends on knowing and caring about every client! Call Joe 24 hours a day, 7 days a week. Here in Las Vegas many of Joe's clients work late hours, so Joe makes himself available to everyone to the greatest extent possible. That means that if you call outside the regular business hours of 8:30 AM to 5:00 PM Monday through Friday, you will often get through to Joe or one of his team directly. Should you get voicemail, please leave a message and Joe or one of his team members will return your call promptly! Joe makes himself available because he truly cares about you and your family, and he values your business!
Our motto is "Always Be Available!" - Joe knows the importance of your call. You want your answer NOW, and you get it! Joe's office number (702) 363-6900 goes directly to his cellular phone after office hours. Joe's cellular phone is on at all times. If you can't get in touch with Joe immediately, you will get a return call from Joe or his assistant, Rebecca Pascal. After hours Claims Emergency has a toll-free number 1-800-435-7764 for immediate assistance. When you call Joe, he will take responsibility for the call. You are always appreciated, and your insurance claim is always given the highest priority. Joe and his staff want your business today and in the future. We never lose sight of that!